Archive for the ‘Articles’ Category

Giving up on Organic Search

Wednesday, August 4th, 2010

As I was searching for a gift late one evening using Google, I came to a shocking realization. For all the work eBlox has done over the years in organic search – optimizing websites and links so that pages come up high in Google’s rankings – I’ve been won over by the “other” side of Google’s search results page. That’s right: I click on ads. Specifically, the “pay-per-click” ads that run down the right side and top of Google’s search results page. For me, those “Sponsored Links” have become a more reliable way to find many of the things I’m looking for. And if my behavior has changed, you can bet that other users’ habits are changing too.

Why on earth would I click an advertisement for “imprinted ceramic mugs” when Google has invested billions of dollars in technology to show me the absolute best, top-notch, high-quality, popular web site for ceramic mugs right there in the middle of the page? Quite a few reasons, actually, but the most salient one may be that Google has quite a few more billions riding on the accuracy and effectiveness of those ads that surround the natural results than the results themselves. Google’s stated mission is to organize the world’s information, but their balance sheet tells the real story: Google is an advertising company. That’s not to suggest Google neglects their organic search results; quite the opposite. Google’s search results are probably the best they can possibly be given the volume of information they have to process.
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The Future of Flash

Thursday, April 22nd, 2010
The Future of Flash
Brent Buford, Identity Marketing, 3-15-2010
When Apple released its new iPad tablet computer, very few (very few normal people, at least; all of us geeks were keen to it) may have noticed the omission of a web technology that’s pretty commonplace these days: Adobe’s Flash. Flash is a web browser plugin that is installed nearly everywhere; if you’ve viewed a video on Youtube, then you’ve used Flash. Many of you probably have websites that use Flash for introductory animations or to showcase product videos and demonstrations. It’s the most popular technology on the web for presenting video and interactive content.
That may soon be changing. Apple thus far has steadfastly refused to implement Flash technology on the popular iPhone, and the same goes for the new iPad: no Flash – not now, and probably not ever. Apple touts performance problems with Adobe’s Flash plugin as the main reason for this stance, but there are likely larger strategic motivations behind it – Adobe’s platform is “closed”, which means that Adobe controls how it works and what people can do with it. Technically, Apple’s iPhone/iPad operating system is closed as well, so there is more than a whiff of irony here. But Apple does have a lot of support in pushing for a world wide web that is based entirely on open standards.
What does that mean? Simply put, an open standard is something everyone can agree on; more specifically, it means a way of doing things that is not controlled by a single company or vendor, but is instead managed by a publicly accountable group. HTML, the main language of web pages, is an open standard. Anyone can use it, anyone can propose modifications to it, and no one pays royalties when they use it to build their own web sites.
Adobe’s Flash is a closed standard, in that Adobe owns the technology, controls the details of how it is licensed and implemented, and derives revenue from selling the software that enables you to create web sites, presentations and video in the Flash format. This is beneficial in the sense that no agreement is required among many parties to decide how to change or improve the software, so that advances in the technology can be made at a rapid pace. The downside is that what Adobe declares to be the standard, so the standard shall be. For Apple, that meant dependence on a possibly hostile competitor for delivery of web content. And with so much content delivered on the web now, Apple likely felt that a closed standard over which they had no control was a risky proposition. It didn’t help that Adobe treated the Macintosh version of the Flash plugin as a second-class citizen; Flash still performs poorly on the Mac compared to Windows computers.
Why would Adobe – or you, or anyone, for that matter – really care about Apple’s refusal to play nice with Flash? After all, Apple computers make up less than ten percent of the personal computer market as a whole. Enter the iPhone. You may not have one yet, but chances are a lot of folks you know are talking, surfing the web or playing a game on the iPhone right now. My parents, sister and roughly 60-70% of the people I know have one. While it may fight with various Blackberries for the title of the most popular smartphone, the iPhone possesses the overwhelming share of mobile browsing – more people browse websites from the iPhone than any other phone or smartphone in the world.
Even more important, the share of mobile browsing vs. browsing from a computer is on a steady rise. That means more and more people view websites via a mobile browser every day. When the most popular mobile browser out there – the iPhone’s Safari browser – doesn’t support Flash, that makes web site owners and content creators stand up and take notice. And over the last two years, thousands of websites have created mobile-specific versions that omit Flash components specifically for this reason. Even sites based almost entirely on Flash – like disney.com – now offer mobile versions for the iPhone with no Flash at all.
What does this mean to you, the business owner with a modest web site and scant budget for big Flash animations and videos in the first place? Many companies, even small ones, use Flash to produce very simple animations for their home pages, like scrolling product displays or quick slideshows. On an iPhone or iPad, these Flash animations show up as a blank box with a little blue “Lego” in the middle indicating that a plugin is missing. As more users access your website from the airport or a taxi or a beach chair, you need to be aware of what the web experience will be like for mobile users on sites that use Flash.
First of all, using Flash does not mean that you have to show users a blank box when they visit from a mobile device that doesn’t support the plugin. Adobe’s Flash tools include code to load alternate content when the Flash plugin isn’t available. So, if your site has an animation of multiple products on the home page, you can tell Flash (during the publishing process) to just load a single image or a frame of the animation when the Flash plugin is not present. This keeps your pages looking pretty, and the user is no wiser to the fact that they’re missing something.
If you embed Youtube videos on your site for product demonstrations, you likely won’t have to worry about that either – Youtube has a native application for the iPhone and iPad, so clicking on a Youtube video embedded in your website should bring up the Youtube player. Note that not all videos get encoded quickly to this different format, so it may take time for your video to be encoded in this format.
Finally, Adobe is working feverishly to produce alternative methods of publishing Flash content to non-Flash compatible devices – they have a very profitable franchise in Flash authoring tools, and they will happily create additional avenues for publishing interactive content provided they can sell the software behind it. Don’t count Adobe out by any means; if there is a way around Apple’s proscription of Flash, Adobe will probably find it. Apple’s goal may be to exterminate (or at least render trivial) Flash, but Adobe is a powerful company that will not go down without a fight (the fight has indeed already begun, across blogs, technology publications and any other forum where Adobe can defend its own stance).
For the weary web site owner, there is one other alternative, of course: Embrace open standards. HTML 5 (the upcoming version of HTML) promises many of the very features that have been exclusive to Flash for so long, like direct embedding of videos and animation. HTML 5 (really, all HTML) also has one keen advantage over Flash – easier search engine indexing. In a world wide web where search position is so critical, the more difficult job of preparing Flash content for indexing makes building sites with lots of Flash a pretty unattractive option. The rules I’ve mentioned here before still apply: Use Flash judiciously, sparingly, and make sure that users have an alternative. And be prepared for a long battle over the future of the web.

When Apple released its new iPad tablet computer, very few (very few normal people, at least; all of us geeks were keen to it) may have noticed the omission of a web technology that’s pretty commonplace these days: Adobe’s Flash. Flash is a web browser plugin that is installed nearly everywhere; if you’ve viewed a video on Youtube, then you’ve used Flash. Many of you probably have websites that use Flash for introductory animations or to showcase product videos and demonstrations. It’s the most popular technology on the web for presenting video and interactive content.

That may soon be changing. Apple thus far has steadfastly refused to implement Flash technology on the popular iPhone, and the same goes for the new iPad: no Flash – not now, and probably not ever. Apple touts performance problems with Adobe’s Flash plugin as the main reason for this stance, but there are likely larger strategic motivations behind it – Adobe’s platform is “closed”, which means that Adobe controls how it works and what people can do with it. Technically, Apple’s iPhone/iPad operating system is closed as well, so there is more than a whiff of irony here. But Apple does have a lot of support in pushing for a world wide web that is based entirely on open standards.

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Hiring Social Media Experts

Thursday, August 6th, 2009

In case you haven’t noticed, everyone that was a search engine expert a few months ago and a “Web 2.0” expert a year or two ago is now a “social media” expert. The transition has occurred so rapidly that the biggest beneficiaries are the business card printers and web designers who have to crank out new brands and identities for the scores of self-styled social media consultants minted every day.

What constitutes a “social media” expert these days? In most cases, not a whole heck of a lot. Most social media gurus are simply folks who are a few steps ahead of the technology curve and got on Twitter and Facebook long before you did. They realize – as does CNN, ABC, NBC, CBS and pretty much the rest of the world at this point – that web-based social networks are ubiquitous and free. Whether or not social media offers any tangible benefit to your particular enterprise is often beside the point to these people – they want you promoting your business there, because, well, they’re promoting their business there, so it must be the right thing to do.

But, as I’ve discussed before, the benefits of social networking and media like Facebook and Twitter are minor for many businesses. That often doesn’t matter to social media experts, who tend to assume that you “must” participate in every possible venue in order to fully promote your business. What they won’t tell you is when that might actually be a waste of your time.

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Microformats and RDFa

Thursday, May 14th, 2009

The technically inclined might want to check out this article on Google’s newly announced support for certain types of semantic data. This should have an interesting impact on e-commerce, especially complex e-commerce products which have a great deal of options and attributes like promotional products.

Essentially, Google is looking to index information in a more meaningful way so that computers can understand it and provide better results to users. Right now, when Google looks at something like a product page, it really doesn’t know the difference between something like an imprint area and an imprint method, because they are both simply textual information. Google may understand them in the sense that they are similar to other terms in other places, and it may be able to help you find something using that similarity, but at the root, Google doesn’t really know what those terms mean.

XML gives us the ability to structure data in a meaningful way, but it isn’t necessarily available to Google in an html web page. It is only meaningful within a system or when exchanging data with another system.

RDFa attempts to structure and label data in a way that in meaningful to a computer. The development of CSS (Cascading Style Sheets) pointed web content in the direction of semantic markup, but RDFa takes this much further by explicitly defining the structured content in a web page for the purpose of indexing and understanding.

If all this is making your head spin, think of this: What if you saw an event on a web page, and could automatically add it to your calendar, with all details correct, with just a single click? What if you could compare the lead times of products across many different websites just using a search engine – say, to find the vendor that has the fastest turnaround time for a given product?

That’s what Google is shooting for, and we will be testing these features and incorporating them into storeBlox over the next few months. We’ll let you know how it goes.

Searching for Answers: Inbound Links (Part 2)

Thursday, December 11th, 2008

Continued from the previous post. This post is excerpted from an upcoming issue of Identity Marketing magazine

PageRank is critical to understand (or at least know how to find) because it affects the quality judgment of inbound links. If a site with a very high PageRank links to yours, it can have a positive effect on your ranking; PageRank is “passed on”, to a degree, to the site that receives the inbound link. Conversely, a site with very low PageRank offers little value to your ranking. This is why trading links with your buddy’s nifty new website won’t accomplish much (most such “link-swapping” tactics are completely ineffective); you’re both passing on nothing of much value to each other. So, the goal in building inbound links is to get those links from sites with higher PageRank than your own.
Even this can be problematic, because Google is on the lookout for anything that might pass PageRank inappropriately – that is, without actually reflecting quality. That means that a lot of sites that you might consider as possible venues for building inbound links will actually not help you. For instance, advertisements, blog comments and many other commonly used tactics for building inbound links no longer pass PageRank to the target site. Google has even removed many common directories from its page ranking algorithm.
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Searching for Answers: Inbound Links (Part 1)

Wednesday, December 3rd, 2008

This post is excerpted from an upcoming issue of Identity Marketing magazine

If there is anything approaching a “secret sauce” to search engine success, most experts would probably agree that it is the inbound link. An inbound link is simply a link from some other site to your site. On the surface, it would seem simple to acquire these – trade links with friends, get a link on your brother’s blog, get listed in a local directory, etc. And it is superficially simple to build inbound links to your site (and even simpler, though often expensive, to pay someone to build them for you).

Building and acquiring good inbound links – that is, ones that actually benefit your search engine rankings – is an entirely more difficult proposition. There are a number of reasons for this, but first, let’s review what we’re trying to accomplish in the first place.

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Blogging your way to keyword bliss

Monday, September 15th, 2008

This post is excerpted from an upcoming issue of Identity Marketing magazine

Once you’ve filled your site with appropriate keywords, there’s still one other place you can build relevant content that will help your site’s search performance: a blog. Blogs (short for web logs) are simple, personal publishing platforms that allow you to post daily updates or information about your business. They’re easy to set up; just go to blogger.com, typepad.com or a host of other providers and you can set up your own company blog for free.

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To Flash or Not to Flash

Monday, September 8th, 2008

This post is excerpted from an upcoming issue of Identity Marketing magazine

In a keyword-centric universe, interactive or animated content like Flash can be problematic. We generally don’t recommend that companies who are selling online and competing for keywords build their sites in Flash. Although Adobe recently announced full support for keywords in Flash, it’s unclear how much re-authoring of content is required to make this happen.

That doesn’t mean you shouldn’t use Flash at all. Flash is very effective in an embedded format, when it is simply another element on a page. Many of our customers use Flash banners on their homepages or other areas of their sites to highlight products or specials, or to show a product in a more attractive, animated presentation. Embedding other multimedia content, such as product videos or interactive features, can also be a very effective way to keep audiences engaged. If the content is strong, you shouldn’t worry about the impact on your keywords. Just make sure the rest of the page and the site is built with keyword content in mind.

More Keyword Help

Wednesday, September 3rd, 2008

This post is excerpted from an upcoming issue of Identity Marketing magazine

So, you’ve done the “uniqueness” exercise and you’ve got your site built with appropriate keywords, but you’re still not getting much search traffic. What’s going wrong? Well, beyond the sheer volume of competition that’s likely fighting for those words, you may be simply using ineffective keywords. Sometimes it’s difficult to predict what real users are actually searching for, and it could be that your words – as meaningful as they may be to your business – are not particularly effective for searches.

Thankfully, Google provides a free tool to help you generate keywords. Available at https://adwords.google.com/select/KeywordToolExternal, Google’s Keyword Tool can take your basic keywords and show you alternatives, along with their potential search traffic. The tool is built primarily for pay-per-click advertisers looking to generate keyword lists for their advertising campaigns, but it’s also an effective way to see what users are searching for. The Keyword Tool is one of a list of many free tools I’ll discuss in the coming months to assist you in your search engine optimization.

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Getting Creative

Thursday, August 7th, 2008

This post is from an upcoming issue of Identity Marketing magazine

How do you determine the best keywords for your content? There are two important principles to keep in mind here. First, you need to think through what makes your product or service unique – drilling down to specific characteristics is the key. Second, you must put yourself in the mind of your audience; cast aside the presumptions you have about how to describe your business and get into the brain of your customers. They’re the ones doing the searching, after all.

When I teach search engine optimization classes here in Austin, we do a number of exercises to assist in creating keywords. By far the most successful exercise is “finding your uniqueness,” a strategy I recommend for anyone looking to craft a website, mission statement or even a simple company bio. Finding your uniqueness is simply a matter of taking the basic words that describe your product or service and building upon them.

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